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This Shipping & Returns Policy governs the shipping and return procedures for all products purchased through our website. Please review this policy carefully before making a purchase. By placing an order, you agree to the terms outlined in this policy.
We currently ship to addresses within the United States. Standard shipping typically takes 5-7 business days from the date your order is processed. Expedited shipping options may be available at checkout for an additional fee. Processing times may vary depending on product availability and order volume. You will receive a shipping confirmation email with tracking information once your order has been shipped.
Shipping costs are calculated based on the weight, dimensions, and destination of your order. Free shipping may be available for orders meeting certain minimum purchase requirements. All shipping times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers or customs processing.
Orders are typically processed within 1-3 business days of receipt. During peak seasons or promotional periods, processing times may be extended. We will notify you if there are any delays in processing your order. Once your order has been shipped, you will receive tracking information via email.
If you need to make changes to your order, please contact customer service as soon as possible. We cannot guarantee that changes can be made once an order has entered the fulfillment process.
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 30 days of the original purchase date. Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
To initiate a return, please contact our customer service team or use our online returns portal. You will receive a return authorization number and instructions for returning your items. Returns must be shipped back to us within 14 days of receiving your return authorization.
Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned items. Original shipping costs are non-refundable unless the return is due to our error.
Exchanges are available for items of equal or greater value. If you wish to exchange an item, please contact customer service to initiate the exchange process. You will be responsible for return shipping costs unless the exchange is due to a defect or error on our part. Exchanges are subject to product availability.
Certain items are not eligible for return, including but not limited to: personalized or customized products, items marked as final sale, gift cards, and items that have been used, damaged, or altered. Sale items may have different return policies, which will be clearly stated at the time of purchase.
If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will work with you to resolve the issue, which may include sending a replacement item or processing a full refund, including return shipping costs. Please do not return damaged items without first contacting customer service.
Currently, we only ship within the United States. For international shipping inquiries, please contact customer service. Additional fees, including customs duties and taxes, may apply to international orders and are the responsibility of the customer.
If your package is lost or stolen, please contact us immediately. We will work with the shipping carrier to locate your package. If the package cannot be located, we will work with you to resolve the issue, which may include sending a replacement or processing a refund. Please note that we are not responsible for packages that are stolen after delivery confirmation.
If you have any questions about our Shipping & Returns Policy, please contact our customer service team at [email protected] or through our website's contact form. Our customer service hours are Monday through Friday, 9:00 AM to 5:00 PM Central Time.